Cancellation
We accept the cancellation of the order before the product is shipped or product. If the order is canceled, you will be fully refunded. We can not cancel the order if the product is already shipped.

Returns (if applicable)
We accept returns on products. Customers have the right to request the return within 14 days of receipt.
To be eligible for a return, your article must be unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer. 

Important Reminder:

Please DO NOT send the item back to the shipping address printed on your original package label. Kindly ship your return to the dedicated return address we provided separately. Returns sent to the original delivery address cannot be received by our warehouse and will delay your refund processing.
Return shipping costs are paid by the buyer. After receiving your information packages for reference and tracking number.

We will process your return request within 48 hours. Refunds will be returned to a bank account via the original method of payment within 7-15 days of approval.

To solve your problem as quickly as possible, please contact our customer service tobeybabyshop@hotmail.com. If you have questions about the return policy, please contact us online.

Refund Estimated Time of Arrival: We will process your return request within 48 hours. Refunds will be returned to the bank account via the original method of payment within 7-15 days of approval.



Refunds (if applicable)
Once your return is received and inspected, we will send you an email informing you that we have received your returned item. We also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or to your original payment method, within a given period.

Late repayment or missing (if applicable)
If you have not received a refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund officially released. Then, contact your bank. There is often a bit of processing time before a refund is posted. If you've done all this and you still have not received your refund, please contact us at tobeybabyshop@hotmail.com

Please contact our customer service to tobeybabyshop@hotmail.com to get the address returned.